We value your trust and are committed to ensuring a delightful shopping experience with Amaryllis Vastra (a brand of SVJ Enterprises). Please review our return and refund policy below.
Eligibility for Return
A product is eligible for return only when all of the following conditions are met:
- The return request is raised within 2 days of receiving the package.
- The product is unused, unworn and unwashed.
- The product has not been altered, customised or stitched.
- Original tags, labels and packaging are intact.
- The product reaches us within the permitted return period.
- The item is not marked as Sale or non-returnable — these items are not eligible for return.
All returned products are subject to inspection before a refund is processed.
When Refunds Apply
Refunds are issued only in the following cases:
- The product was received damaged, or has a manufacturing defect.
- The wrong item was shipped, or an item from your order is missing (fulfillment error).
Damaged or defective items must be reported to us within 48 hours of delivery to qualify for a refund.
Refunds do not apply for reasons such as change of mind. If you’d like a different product instead, please see our Exchange Policy.
How Refunds Are Issued
- All approved refunds are issued as store credit only, redeemable on a future purchase.
- Store credit is processed within 7–10 business days after we receive and inspect the returned item.
- Each order is eligible for only one return or exchange request.
How to Request a Return
Contact us with your order ID and photos of the product:
WhatsApp / Call: 9677926677
Email: amaryllisvastra@gmail.com
Looking to cancel an order before it ships instead? See our Cancellation Policy.